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Creating Exceptional Guest Experiences

No one can watch every transaction.
uKnomi can.

Your timers and reports tell you what happened. uKnomi shows your team why — and helps them put it right while it still matters.

Schedule a Pilot Talk to Sales

Look. Listen. Learn. Improve.

A crew member at the drive-thru window hands a bag and a drink to a guest waiting in her car.

Start with three questions

  1. 01

    Do you accurately measure how consistently your teams deliver great customer service — across every shift, every restaurant and every guest interaction?

  2. 02

    Are your general and district managers stretched too thin to spot performance gaps and coach every team?

  3. 03

    What would it be worth to know not only what happened but why — with routine, empirical reporting at district and unit level your managers can act on while it still makes a difference?

Turn every transaction into an opportunity to improve

uKnomi is an AI assistant for the people running your restaurants — a Coach on the floor and a Management Assistant for the people accountable for the numbers.

It observes service as it happens, identifies what is helping or hurting performance, and guides the right person toward the right action — before a missed opportunity becomes a negative review, a lost guest or another disappointing report.

Talk to Sales Twenty minutes, no deck.

Better customer experience builds loyalty.
Loyalty grows revenue.

One platform. Three levels of impact.

For crew members

Real-time coaching

Guidance in the moment, before the next guest is affected: greeting friendliness is slipping, the line is backing up, thank this guest for loyalty, offer the LTO. Positive nudges, or firm corrections, never slowing down the line.

The Coach screen above the point of sale: a friendliness score of 84 per cent, up 6 per cent on the week, above three cues — a nudge to thank guests for their loyalty, a guide that service time was exceeded, and a suggested phrase to offer a coupon.

For general managers

Clear priorities

Thousands of daily interactions become a short list of what to work on: the root causes behind the numbers, how the restaurant compares with the network, which behaviors are improving or declining, who needs coaching and who deserves recognition.

A card headed Today’s priorities — actions for your store, none of three complete. Three items with tick circles: coach shift 3 to improve friendliness, promote breakfast upsells for the new limited-time offer, and recognize the lunch team for improved order-to-exit times.

For district managers

Visibility across every restaurant

Which restaurants need attention and why, what keeps recurring, what it is costing, and where their time will have the greatest impact. Every restaurant on one operating timeline, so the day plans itself — visits, conversations and corrective action.

A map of the United States with a restaurant pin in each state. The western half is dark grey with red and amber pins; an arrow sweeps across to the eastern half, which is lit green with every pin green — uneven performance brought up to the level of the best.

See how it works

Continuous, measurable improvement — driving loyalty and revenue

Schedule a Pilot Three to five restaurants, measured against baseline.

The result, measured

Three of the figures. The full set is on Why uKnomi.

  • Customer experience

    +15%

    higher ratings

  • Revenue

    +5%

    visit frequency

  • Effectiveness

    88%

    fewer operational issues

Averages measured before vs. after deployment, across multiple live customers. Each figure is measured independently — results are not additive and vary by operation.

See the results in detail

“Our goal is to help staff perform better. We’re not looking to replace people — and we found that in uKnomi.”
Senior Director of Operations, CC’s Coffee

Built to support your people, not replace them

  • Not a replacement. It makes the managers and crews you have more effective, using the video, audio, POS, timers and loyalty you already have.

  • Not surveillance. Anonymous recognition, no license plates. Conversations are processed on the device and deleted, not retained without your agreement.

  • Not another system to manage. Insights pushed to the people who need them.

  • Not a punitive scorecard. Positive coaching on what to improve.

Prove the value in your restaurants

Designed for multi-unit operators, drive-thru first, with over-the-counter service coming soon.

Start with a structured, measured pilot, built to prove the value in weeks.

Schedule a Pilot Talk to Sales